About this policy
This policy explains how New Dawn Healthcare Services collects, uses, stores and discloses personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you contact us or use our services, we may collect your name, contact details, information about your support needs, NDIS plan details, and health information needed to provide safe, appropriate support.
When you use this website, we collect the details you enter in our enquiry forms and general, non-identifying information about how the site is used, such as pages visited.
How we use it
We use your information to respond to your enquiry, provide and manage your supports, meet our obligations as an NDIS provider, and improve our services. We only use health information for the purpose it was given, or as allowed by law.
Who we share it with
We don't sell your information. We may share it with people involved in your support when you agree, such as your support coordinator or plan manager, with the NDIA or NDIS Quality and Safeguards Commission when required, and with service providers who help us run our business (for example our email and IT providers), who must protect it.
How we protect it
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only for as long as we need it or as required by law.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below.
Questions and complaints
Contact us on 1800 568 888, email admin@newdawnhealthcare.com.au or write to 3/1 Sarasota Pass, Alkimos WA 6030.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.