Feedback and complaints

Name: New Dawn Healthcare Services
Address: 3/1 Sarasota Pass, Alkimos, WA, 6030, AU
Telephone: 1800 568 888

We welcome compliments, suggestions and complaints. They help us understand what we do well and where we can do better.

How to tell us

Any of our staff can receive your feedback. If you prefer, you can ask for a manager.

We confirm we have it
We'll let you know within two working days that we've received your feedback.
We look into it
Some complaints can be fixed straight away. Others may need more information from you or the people involved.
We get back to you
We aim to finish looking into a complaint within 28 days. If it will take longer, we'll tell you.

Can I get help to give feedback or make a complaint?: Yes. We can arrange an interpreter, or you can contact us through the Translating and Interpreting Service (TIS National) on 13 14 50. We can write out your complaint for you, and we can communicate through the National Relay Service if you're deaf or have a hearing or speech impairment.
Can someone else make a complaint for me?: Yes. A friend, relative or community organisation can make a complaint for you. We protect your privacy by checking that you've given your permission.
What should I include?: Your name, your best contact details, what your feedback is about (for example the service, who was involved and what happened), and what you would like to happen now.
Can I make an anonymous complaint?: Yes, but it may be harder for us to look into it if we can't get more information from you.
Will I be treated differently if I complain?: No. Everyone has the right to make a complaint. We welcome feedback and deal with complaints professionally.
What if I'm not happy with the outcome?: You can ask for a review by a more senior staff member, such as our client feedback manager or a member of our executive team. You can also contact the NDIS Commission at any stage.

You can complain to the NDIS Commission at any stage, including if you're not happy with our response.